Matthew Lopez
About Matthew Lopez
Matthew Lopez is a Tier 2 Manager at Comet, with a Bachelor of Business Administration from Western Michigan University. He has extensive experience in technical support and network operations, particularly in managing the rollout of new hardware and software for Starry's Comet initiative.
Work at Starry
Matthew Lopez currently holds the position of Tier 2 Manager | Comet at Starry, Inc., a role he has occupied since 2022. His responsibilities include supervising national network operations for the Comet initiative, which focuses on providing internet services to single-family homes and small multi-dwelling units (MDUs). He has played a critical role in the rollout of new hardware and software revisions for the Comet. Prior to his current role, he served in various capacities at Starry, including Tier 2 Network Analyst and Senior Technical Support Lead, contributing to the growth of the Tier 2 Network Analysts team.
Education and Expertise
Matthew Lopez earned a Bachelor of Business Administration (B.B.A.) with a focus on Management and Non-Profit Leadership from Western Michigan University. He attended the university from 2010 to 2014, gaining foundational knowledge in business principles and leadership strategies. His educational background supports his managerial role at Starry, where he applies his expertise in team management and operational efficiency.
Background
Matthew Lopez has a diverse work history in technical support and management roles. He began his career at Western Michigan University, working as an Information Technology Help Desk staff member and later as an Assistant Classroom Technologist. He transitioned to the private sector, holding positions at Preferred Data Systems and Netech Corporation before joining Starry, Inc. His experience spans various roles, including Helpdesk Coordinator and Technical Support Engineer, which have equipped him with the skills necessary for his current managerial position.
Achievements
Throughout his career, Matthew Lopez has focused on enhancing customer experience by driving reductions in Mean Time to Repair (MTTR). His efforts in this area have been integral to improving service delivery at Starry, particularly during the rollout of the Comet initiative. He has also been responsible for the supervision and growth of the Tier 2 Network Analysts team, ensuring effective support for the company's operational goals.