Arionna Darling
About Arionna Darling
Arionna Darling is a Quality Assurance Analyst at State Auto Insurance, where she has worked since 2019. She holds a Bachelor's degree in Gerontology from Miami University and has experience in coaching associates, conducting audits, and testing software updates.
Work at State Auto Insurance
Arionna Darling has been employed at State Auto Insurance since 2018. She currently holds the position of Quality Assurance Analyst, where she has worked for five years. In this role, she conducts coaching sessions with associates, providing feedback aimed at enhancing performance. Additionally, she assists in testing new software and system updates, contributing to a reduction in agent call rates by 20%. Her responsibilities also include producing both group and individual reports based on audit findings to suggest improvements.
Education and Expertise
Arionna Darling studied at Miami University from 2013 to 2017, where she earned a Bachelor's degree in Gerontology. Her education has equipped her with knowledge relevant to her current role in quality assurance. She utilizes Amazon Web Services (AWS) for completing ticket audits and ensuring proper documentation, demonstrating her technical skills in a cloud computing environment.
Background
Before joining State Auto Insurance, Arionna Darling worked at Bulk Transit Corporation as a Data Entry Clerk from 2017 to 2018 in the Columbus, Ohio area. This role provided her with foundational experience in data management and entry, which has been beneficial in her subsequent positions.
Achievements
In her capacity as a Quality Assurance Analyst, Arionna Darling has successfully implemented coaching sessions that focus on performance improvement. She has also played a key role in producing reports that analyze audit findings, which are essential for recommending enhancements within the organization. Her contributions to testing software and system updates have led to a measurable decrease in agent call rates.