Faith Kelley
About Faith Kelley
Faith Kelley is a CARE Service Associate at State Auto Insurance in Goodlettsville, Tennessee, with a diverse background in customer service and technology. She has held various roles in companies such as Kao Corporation and Lyft, and has educational qualifications in cosmetology and music.
Work at State Auto Insurance
Faith Kelley has been employed as a Care Service Associate at State Auto Insurance since 2020. In this role, she is responsible for delivering customer service and support, utilizing her strong foundation in technology to enhance service delivery. Her tenure at State Auto Insurance spans four years, during which she has developed skills in managing customer interactions effectively.
Previous Experience at Lyft
Before joining State Auto Insurance, Faith Kelley worked at Lyft as a Claims Specialist from 2017 to 2020. In this position, she handled claims processing and customer inquiries, contributing to the company's operational efficiency. Her experience at Lyft lasted three years and provided her with valuable insights into the claims management process.
Background in Education and Technology
Faith Kelley has a diverse background that includes roles in education and technology. She worked at Kao Corporation as a Full-Time Educator from 2015 to 2016 and as a Goldwell Technical Specialist from 2013 to 2017. Her proficiency in various software systems, including Salesforce CRM and Zendesk, supports her ability to manage customer service operations effectively.
Educational Qualifications
Faith Kelley studied at Capri College-Davenport, where she earned a Cosmetology Diploma, focusing on Barber/Styling and Nail Instruction from 2001 to 2003. She also attended McNally Smith College of Music, obtaining an Associate of Arts and Sciences (AAS) degree in Music from 2004 to 2006. These educational experiences have contributed to her diverse skill set.
Skills and Proficiencies
Faith Kelley possesses a strong foundation in technology, adeptly utilizing both Mac and PC platforms. She demonstrates exceptional multitasking abilities and attention to detail, particularly in handling First Notice of Loss (FNOL) claims. Her proficiency in various software systems is essential for managing customer service operations efficiently.