Flora Taylor
About Flora Taylor
Flora Taylor serves as a Customer Service Training and Quality Coach at State Auto Insurance, where she has implemented processes that improved customer satisfaction scores by 15%. With a background in quality assurance and training, she has contributed to enhancing communication skills and streamlining customer feedback mechanisms throughout her career.
Work at State Auto Insurance
Flora Taylor has been employed at State Auto Insurance since 2020, serving as a Customer Service Training and Quality Coach. In this role, she has developed a comprehensive training program for new customer service representatives, enhancing their onboarding experience. Taylor implemented a quality assurance process that led to a 15% improvement in customer satisfaction scores. Additionally, she contributed to the design of a digital training module that reduced onboarding time for new hires by 20%. Her previous experience at State Auto Insurance includes a role as AIS from 2019 to 2020.
Education and Expertise
Flora Taylor completed her education at Oak Ridge Schools, where she achieved a High School/Secondary Diploma from 2000 to 2003. Her educational background laid the foundation for her career in customer service and quality assurance. Taylor has developed expertise in training and quality coaching, focusing on improving customer service processes and enhancing communication skills within teams.
Background
Flora Taylor has a diverse professional background that includes roles in customer service and quality assurance. Before joining State Auto Insurance, she worked as a Quality Assurance Coordinator at G6 Hospitality LLC from 2015 to 2018, where she organized and led workshops to enhance communication skills for customer service teams. Prior to that, she served as a Senior Employee Service Representative in Human Resources at SAIC from 2008 to 2015, participating in initiatives to streamline customer feedback mechanisms.
Achievements
Throughout her career, Flora Taylor has achieved notable improvements in customer service quality. At State Auto Insurance, she implemented a quality assurance process that increased customer satisfaction scores by 15%. She also played a key role in developing training programs and digital modules that significantly reduced onboarding time for new hires. Her initiatives have contributed to more efficient customer service operations and enhanced team communication.