Holly Uhl
About Holly Uhl
Holly Uhl serves as the Director of Operational Excellence & Robotics at State Auto Insurance, where she has implemented 117 automated processes, resulting in significant cost savings and efficiency improvements since 2018. With a background in various roles at State Auto Insurance and a strong educational foundation, she has been recognized in multiple publications for her expertise in Robotic Process Automation and operational excellence.
Work at State Auto Insurance
Holly Uhl has been serving as the Director of Operational Excellence & Robotics at State Auto Insurance since 2018. In this role, she has implemented 117 automated processes over five years, resulting in a net staffing savings of $4.5 million annually and a reduction of premium leakage by $46 million within 28 months. Uhl has held various positions within the company, including IT Manager, IT Developer, and Workforce Management Administrator, contributing to significant operational improvements throughout her tenure.
Education and Expertise
Holly Uhl holds a Master of Business Administration (MBA) from Franklin University and a Bachelor’s Degree in Political Science and Government from Grove City College. Her educational background supports her expertise in operational excellence and Robotic Process Automation (RPA), areas in which she has been featured in multiple prominent publications, including The New York Times and The Wall Street Journal.
Background
Uhl began her career at Gap Inc. as a Business Reporting Website Specialist and later worked as a Customer Relations Analyst. She transitioned to State Auto Insurance, where she held various roles from 2002 to 2018, including Central Claim Specialist, IT Business Systems Analyst, and Organizational Effectiveness Consultant. Her diverse experience in both customer relations and IT has shaped her approach to operational excellence.
Achievements
Holly Uhl has led the formation of the Operational Excellence Center of Excellence (COE) at State Auto Insurance, which commenced in January 2019. This initiative has resulted in over 100 process reviews and significant improvements in business process cycle times, achieving a 50%-97% improvement through her process optimization initiatives. Additionally, her efforts have contributed to a gain of over 80,000 staffing hours capacity since 2019.