Jennifer Kikta
About Jennifer Kikta
Jennifer Kikta is an Inside Property Claims Adjuster at State Auto Insurance in Indianapolis, Indiana, where she has worked since 2019. She has a background in customer success and HR implementation, with a Bachelor’s Degree in Leadership/Management and Ministry from Grace Bible College.
Work at State Auto Insurance
Jennifer Kikta has been employed at State Auto Insurance as an Inside Property Claims Adjuster since 2019. In this role, she is responsible for conducting investigations to determine coverage, liability, and damages related to property claims. Her duties include taking recorded statements and coordinating field inspections or expert evaluations. She utilizes company-approved software applications to scope and estimate damages to real property, personal property, and time element claims. Jennifer maintains electronic records that accurately document all file handling activity, ensuring compliance and efficiency in claims processing.
Previous Employment Experience
Before joining State Auto Insurance, Jennifer Kikta worked at Wiley as a Customer Success/Implementation Specialist from 2017 to 2019. Her earlier experience includes a position at Paychex as an HR Implementation Specialist from 2015 to 2017, and she served as a Senior Customer Service Representative at BMO Harris Bank from 2014 to 2015. Each of these roles contributed to her skills in customer service and claims management, providing a solid foundation for her current position.
Education and Expertise
Jennifer Kikta holds a Bachelor’s Degree in Leadership/Management and Ministry from Grace Bible College, where she studied from 2012 to 2016. She also attended Grace Christian University, achieving both an associate and bachelor's degree during the same period. Her educational background supports her expertise in conducting thorough investigations for property claims, identifying subrogation potential, and managing liability exposures effectively.
Skills in Property Claims Management
Jennifer Kikta possesses specialized skills in the property claims management field. She is experienced in scoping and estimating damages using software applications approved by her employer. Her expertise includes identifying potential subrogation opportunities and liability exposures in property claims, which is crucial for effective claims resolution. Additionally, she is adept at maintaining detailed electronic records that document all activities related to file handling.