Jody Townsend
About Jody Townsend
Jody Townsend serves as the Care Director for the Workers Compensation Department at State Auto Insurance in Minneapolis, Minnesota, a position held since 2017. With extensive experience in claims management and administration, Townsend has worked in various roles at both State Auto Insurance and RTW, Inc. over a career spanning more than two decades.
Current Role at State Auto Insurance
Jody Townsend serves as the Care Director for the Workers Compensation Department at State Auto Insurance. She has held this position since 2017, contributing to the company's operations in Minneapolis, Minnesota. In this role, she oversees various aspects of workers' compensation claims, ensuring compliance and effective management of claims processes.
Previous Experience at RTW, Inc.
Before her tenure at State Auto Insurance, Jody Townsend worked at RTW, Inc. for several years in various capacities. She began as an Administrative Team Associate in 1997 and progressed to roles such as Claims Coordinator and Invoice Review Specialist. Her experience at RTW, Inc. spanned from 1997 to 2011, during which she developed expertise in claims administration and coordination.
Career Progression at State Auto Insurance
Jody Townsend has held multiple positions at State Auto Insurance prior to her current role. She worked as a Claim Compliance Specialist from 2011 to 2014, followed by a position as Claim Manager from 2015 to 2017. Additionally, she served as Claim Supervisor for nine months in 2014 and as WC Claim Administrator III for seven months in 2011, showcasing her extensive experience in claims management.
Educational Background
Jody Townsend earned her Bachelor of Science (B.S.) degree from Minnesota State University, Mankato, where she studied from 1990 to 1993. Prior to that, she completed her high school education at Delavan High School from 1985 to 1989. She also attended Winona State University for one year in 1989, furthering her academic pursuits.
Early Career at Cub Foods
Jody Townsend began her career at Cub Foods, where she worked from 1991 to 1996. During her time there, she held various roles including Cashier, Customer Service, and Assistant Customer Service Manager. This early experience in customer service laid the foundation for her later roles in claims management and administration.