Jones Amy
About Jones Amy
Amy Jones serves as a Customer Service Supervisor I at State Auto Insurance, where she has worked since 2016. With over 15 years of experience at the company, she has held various roles, including Team Lead and Claim Service Specialist.
Work at State Auto Insurance
Amy Jones has been employed at State Auto Insurance since 2001. She has held multiple roles within the company, including Claim Service Specialist I, II, III, and Claim Representative I from 2001 to 2008. Following this, she served as Team Lead from 2008 until 2016. Since 2016, she has been working as Customer Service Supervisor I. Her tenure at State Auto Insurance spans over 20 years, demonstrating her extensive experience in the insurance industry.
Previous Experience in Customer Service
Before joining State Auto Insurance, Amy Jones worked as an Agent Assistant at Ahrold Fay Rosenberg from 1999 to 2001. This role provided her with foundational experience in customer service and insurance operations. Her career trajectory reflects a consistent focus on customer service and claims management.
Career Progression
Amy Jones has experienced significant career progression at State Auto Insurance. She began her journey as a Claim Representative and advanced through various roles, including Claim Service Specialist and Team Lead. In her current position as Customer Service Supervisor I, she oversees customer service operations, leveraging her extensive background in claims and team leadership.
Location and Work Environment
Amy Jones is based in Columbus, Ohio, where she has worked for State Auto Insurance for the majority of her career. The Columbus office serves as a key location for the company's operations, and her role contributes to the overall customer service strategy within the organization.