Kelli Diem
About Kelli Diem
Kelli Diem serves as the Strategic Initiatives Lead at State Auto Insurance, where she has worked since 2015. With a background in business process management and a degree from Baker University, she has held various roles in organizations such as Cardinal Health and Sprint.
Work at State Auto Insurance
Kelli Diem has been serving as the Strategic Initiatives Lead at State Auto Insurance since 2015. In this role, she focuses on driving strategic projects and initiatives that enhance operational efficiency and customer service. Prior to this position, she worked as a Business Process Analyst at the same company from 2014 to 2015. Her experience at State Auto Insurance spans nearly a decade, during which she has contributed to various initiatives aimed at improving service delivery and organizational performance.
Previous Experience at Cardinal Health
Kelli Diem worked at Cardinal Health in various capacities from 2009 to 2014. She began as a Process Services employee for nine months in 2009, followed by a four-year tenure as a Consultant in IT Business & Process Management. Her roles involved analyzing and improving processes to enhance operational effectiveness. This experience provided her with a solid foundation in process management and consulting within the healthcare sector.
Career at Sprint
Kelli Diem spent nine years at Sprint, where she held the position of Process/Project Manager from 2000 to 2009. In this role, she was responsible for managing projects and processes that contributed to the company's operational goals. Her experience at Sprint equipped her with valuable skills in project management and process improvement, which she has applied in her subsequent roles.
Education and Expertise
Kelli Diem earned her Bachelor of Science degree in Business from Baker University, where she studied from 1995 to 1999. Her educational background has provided her with a strong foundation in business principles, which she has applied throughout her career. Additionally, she possesses extensive experience with ServiceNow and Guidewire implementations, further enhancing her expertise in managing business processes and technology solutions.
Professional Skills
Kelli Diem is recognized for her ability to develop high-functioning relationships across all levels of an organization. She is passionate about ensuring that customers receive the highest level of service. Her strong interpersonal skills, combined with her extensive experience in process management and strategic initiatives, position her as a valuable asset in her current role and throughout her career.