Kelly Freshour
About Kelly Freshour
Kelly Freshour is a Claims Adjuster Sr. at State Auto Insurance, where she has worked since 2012. She has a background in business administration and management from Ohio Dominican University and has held various roles at Nationwide Insurance prior to her current position.
Current Role at State Auto Insurance
Kelly Freshour serves as a Claims Adjuster Sr. at State Auto Insurance, a position held since 2012. In this role, she is responsible for managing claims and ensuring efficient processing within the department. She has contributed to the development of workflow charts aimed at enhancing operational efficiency. Additionally, she has been selected to pilot the salvage direct process with Copart, the company’s salvage distributor, which indicates her involvement in innovative processes within the organization.
Previous Experience at Nationwide Insurance
Prior to her current role, Kelly Freshour worked at Nationwide Insurance in various capacities. She served as an Administrative Assistant from 2005 to 2007 and again from 2007 to 2009, accumulating four years of experience in administrative functions. Following this, she transitioned to the role of Material Damage Adjuster from 2009 to 2012, where she focused on assessing and managing material damage claims for three years.
Education and Qualifications
Kelly Freshour studied at Ohio Dominican University, where she earned an Associates of Science in Business Administration. She completed this degree before pursuing a Bachelors of Science in Business Management, which she achieved from 2003 to 2008. Her educational background provides a solid foundation for her roles in the insurance industry, equipping her with essential skills in business and management.
Professional Contributions and Initiatives
In her current position at State Auto Insurance, Kelly Freshour has taken on significant responsibilities, including the reform of the State Specific Total Loss Calculator. This initiative reflects her commitment to improving the accuracy and efficiency of claims processing. Her work on workflow charts and the salvage direct process also demonstrates her proactive approach to enhancing departmental operations.