Kristina Mendoza
About Kristina Mendoza
Kristina Mendoza is an Operations Excellence Analyst at State Auto Insurance, where she has worked since 2020. With extensive experience in the insurance industry, she has a strong background in business development and customer service.
Current Role as Operations Excellence Analyst
Kristina Mendoza currently holds the position of Operations Excellence Analyst at State Auto Insurance, a role she has occupied since 2020. In this capacity, she focuses on enhancing operational efficiency and implementing procedural improvements. Her experience in the insurance industry allows her to effectively manage multiple projects while maintaining a calm demeanor under pressure.
Previous Experience at State Auto Insurance
Before her current role, Kristina worked at State Auto Insurance as an Agency Development Specialist from 2019 to 2020. During her tenure in this position, she was involved in generating new business through strategic negotiations and building relationships with agents. This experience contributed to her understanding of agency operations and development.
Career at Liberty Mutual Insurance
Kristina Mendoza has extensive experience with Liberty Mutual Insurance, where she worked in various roles from 2003 to 2016. She began as a Customer Service Representative and progressed to become a Customer Service Insurance Representative (CISR) and Lead Service/Sales Specialist. Her seven years at Liberty Mutual equipped her with valuable skills in customer service and sales within the insurance sector.
Educational Background in Business Management
Kristina studied at Mount Vernon Nazarene University, where she earned a Bachelor’s Degree in Business Management and Marketing from 2013 to 2015. Prior to that, she attended Pensacola State College, achieving a degree in Business Management from 1999 to 2001. Her educational background provides a solid foundation for her roles in the insurance industry.
Experience as Agency Development Trainer
From 2016 to 2019, Kristina worked at Firefly Agency as an Agency Development Trainer. In this role, she focused on training and developing agency personnel, which further enhanced her expertise in agency operations and development strategies. This experience contributed to her ability to cultivate new business relationships effectively.