Matthew Ehlert
About Matthew Ehlert
Matthew Ehlert is a Desktop Support Specialist at State Auto Insurance, where he has worked since 2019. He has previous experience as a Network Administrator and Technical Support Analyst, and he holds a degree in computer science from the University of Minnesota.
Work at State Auto Insurance
Matthew Ehlert has been employed at State Auto Insurance as a Desktop Support Specialist since 2019. In this role, he collaborates with various teams remotely to address and resolve priority technical issues. His responsibilities include supporting a remote office in Bloomington, where he manages both in-office and work-at-home users. Ehlert's position requires a strong understanding of desktop support and technical troubleshooting.
Previous Experience in Technical Support
Before joining State Auto Insurance, Matthew Ehlert worked as a Technical Support Analyst 2 at IVDesk from 2017 to 2019 in the Greater Minneapolis-St. Paul Area. His earlier experience includes a brief tenure as a Network Administrator at John Ryan International in 2009, where he worked for three months. This diverse background in technical support roles has equipped him with valuable skills in managing and resolving technical issues.
Education in Computer Science
Matthew Ehlert studied at the University of Minnesota, where he pursued a degree in computer science from 2003 to 2005. This educational background provided him with foundational knowledge and skills relevant to his career in technical support and desktop management.
Technical Skills and Collaboration
In his current role, Matthew Ehlert utilizes his technical skills to support users effectively. He collaborates with various teams to ensure that priority technical issues are addressed promptly. His ability to manage both in-office and remote users demonstrates his adaptability and proficiency in technical support.