Melissa Pugh
About Melissa Pugh
Melissa Pugh is a Business Analyst at State Auto Insurance, where she has worked since 2018. She has extensive experience in various roles within the company, including Claims Supervisor and Systems Analyst, and has a background in claims adjustment.
Work at State Auto Insurance
Melissa Pugh has held multiple roles at State Auto Insurance since 1999. She began her career there as a Claims Service Specialist, working for two years before moving to Ohio Casualty Group as a Claims Adjuster. After returning to State Auto Insurance in 2001, she served as a Claims Supervisor until 2007. Following this, she took on various positions, including Systems Analyst from 2007 to 2013, Guidewire Systems Analyst - Forms Team from 2015 to 2016, and Guidewire Quality Assurance Analyst from 2013 to 2015. Since 2016, she has worked as a Solutions Analyst and transitioned to her current role as a Business Analyst in 2018.
Education and Expertise
Melissa Pugh completed her secondary education at Grove City High School, attending from 1987 to 1991. Her educational background has provided her with a foundation for her career in the insurance industry. Over the years, she has developed expertise in claims management, systems analysis, and quality assurance, particularly in the context of insurance operations and technology.
Career Progression in Insurance
Melissa Pugh's career in the insurance sector spans over two decades, with significant experience at State Auto Insurance and Ohio Casualty Group. After starting as a Claims Service Specialist, she advanced to a Claims Supervisor role. Her career trajectory includes various analytical positions, showcasing her adaptability and growth within the industry. She has worked extensively with Guidewire systems, indicating a strong focus on insurance technology and process improvement.
Experience at Ohio Casualty Group
Prior to her extensive tenure at State Auto Insurance, Melissa Pugh worked at Ohio Casualty Group as a Claims Adjuster from 1996 to 1999. This role contributed to her foundational knowledge in claims processing and management, which she later applied in her various roles at State Auto Insurance. Her experience at Ohio Casualty Group helped shape her analytical skills and understanding of the insurance landscape.