Melissa Van Engen
About Melissa Van Engen
Melissa Van Engen serves as a Care Service Associate Senior at State Auto Insurance in Nashville, Tennessee, where she has worked since 2020. She has a diverse background in customer service and safety roles, previously holding positions at Lyft, Northwest Bank, and StubHub.
Work at State Auto Insurance
Melissa Van Engen has been employed at State Auto Insurance since 2020. She initially held the position of Care Service Associate and has progressed to the role of Care Service Associate Senior in 2022. Her work is based in Nashville, Tennessee, where she has contributed to the company's customer service operations for a total of four years.
Previous Experience at Lyft
Prior to her current role, Melissa worked at Lyft in various capacities. She served as a Critical Response Associate - Safety from 2017 to 2019, focusing on safety-related customer interactions. Following this, she transitioned to the role of Claims Customer Care Specialist, where she worked from 2019 to 2020. Her experience at Lyft spanned a total of three years.
Background in Banking and Customer Care
Melissa's career began in the banking sector, where she worked at Northwest Bank as a Commercial Banking Document Preparation Assistant from 2012 to 2016. This role involved preparing essential banking documents. Additionally, she worked at StubHub from 2006 to 2012, where she held the position of Executive Customer Care Team Lead and Work Flow Coordinator, gaining valuable experience in customer service management.
Career Timeline
Melissa Van Engen's professional journey includes significant roles across various industries. She began her career at StubHub, followed by her tenure at Northwest Bank. After that, she joined Lyft, where she held multiple positions before moving to State Auto Insurance. Her diverse experience spans over 15 years, showcasing her adaptability in customer service and care roles.