Mike Puia
About Mike Puia
Mike Puia is a Care Manager at State Auto Insurance, where he has worked since 2019. He has extensive experience in the insurance industry, having previously held roles such as Senior Catastrophe Claims Adjuster and Office Manager/Insurance Agent.
Work at State Auto Insurance
Mike Puia has been serving as a Care Manager at State Auto Insurance since 2019. In this role, he focuses on enhancing team performance and customer service, particularly in the catastrophe claims sector. His experience at State Auto Insurance also includes a previous position as a Senior Catastrophe Claims Adjuster, where he worked for eight years from 2011 to 2019. His current responsibilities involve ensuring that customer needs are met with empathy and respect.
Previous Experience in Insurance
Before joining State Auto Insurance, Mike Puia worked at MCFADDEN INSURANCE AGENCY INC as an Office Manager and Insurance Agent from 2008 to 2011. His career in the insurance industry began at The Cincinnati Insurance Companies, where he served as a Claims Adjuster from 2000 to 2005. This extensive background in various roles within the insurance sector has equipped him with a comprehensive understanding of claims management.
Education and Expertise
Mike Puia studied Business Administration and Management at Hocking College, where he earned an Associate of Business Management. He furthered his education at Franklin University, achieving a Bachelor of Science in Business Administration, Management, and Operations. His academic background supports his professional expertise in managing customer relations and claims processes.
Focus on Customer Service
In his roles within the insurance industry, Mike Puia has consistently emphasized the importance of customer service. He actively seeks innovative methods to improve team performance and enhance the customer experience, particularly in the context of catastrophe claims. His approach is centered around serving customers with empathy and respect, which is crucial in managing sensitive situations.