Morgan Pennington
About Morgan Pennington
Morgan Pennington is a Customer Service Representative at State Auto Insurance, where they have worked since 2020. They have a background in Business Administration, holding both a Bachelor's degree from Franklin University and an Associate of Arts from Columbus State Community College.
Work at State Auto Insurance
Morgan Pennington has been employed at State Auto Insurance as a Customer Service Representative since 2020. In this role, Morgan is responsible for assisting clients with their inquiries, providing information about insurance products, and ensuring a high level of customer satisfaction. The position requires strong communication skills and the ability to resolve issues efficiently.
Previous Experience at Forever 21
Morgan Pennington held several positions at Forever 21 from 2016 to 2020. Initially, Morgan worked as a Sales Associate for seven months, where responsibilities included assisting customers and managing sales transactions. Morgan then advanced to the role of Head Cashier from 2017 to 2018, overseeing cash handling and customer service operations. From 2018 to 2020, Morgan served as Lead of Service Manager, focusing on enhancing customer experience and managing service team performance.
Education and Expertise
Morgan Pennington studied Business Administration and Management at Columbus State Community College, earning an Associate of Arts degree from 2015 to 2017. Following this, Morgan attended Franklin University, where a Bachelor's degree in Business Administration and Management was achieved from 2017 to 2019. This educational background provides a foundation in business principles and customer service practices.
Background
Morgan Pennington has a background in customer service and retail management. The experience gained from various roles at Forever 21 has contributed to Morgan's skills in customer interaction and team leadership. The transition to State Auto Insurance marks a continued focus on customer service within the insurance industry.