Patrick Mc Carty
About Patrick Mc Carty
Patrick McCarty is a Deskside Support Technician at State Auto Insurance, where he has worked since 2013. He holds a Bachelor of Science in Business Administration from The Ohio State University and has extensive experience in technical support and network management.
Work at State Auto Insurance
Patrick McCarty has been employed at State Auto Insurance as a Deskside Support Technician since 2013. In this role, he provides technical support and assistance to ensure the smooth operation of desktop systems within the organization. His responsibilities include troubleshooting hardware and software issues, maintaining PC networks, and ensuring that users have the necessary resources to perform their tasks effectively. His tenure at State Auto Insurance spans over 11 years, contributing to the organization's IT support capabilities.
Education and Expertise
Patrick McCarty studied at The Ohio State University in Columbus, Ohio, where he earned a Bachelor of Science in Business Administration with a focus on Management of Information Systems. His education spanned from 1989 to 1992, equipping him with foundational knowledge in business and information systems. This academic background supports his extensive experience in technical support and network management.
Background in Technical Support
Prior to his current role, Patrick McCarty worked at JPMorgan Chase as a Tech Ops Technician from 1999 to 2013. During his 14 years at JPMorgan Chase, he specialized in desktop and PC support, gaining significant experience in managing and maintaining PC networks. His expertise includes working with Novell/Netware and Windows NT/Active Directory, which are essential for effective network management.
Technical Skills and Programming Knowledge
Patrick McCarty possesses a strong skill set in business analysis, planning, design, implementation, documentation, and training. He has experience with programming languages such as SQL, FoxPro 2.6, Cobol, and Pascal. His technical skills enable him to address complex issues in IT support and contribute to system improvements and user training.
Communication and Customer Service Skills
Patrick McCarty demonstrates excellent people and communication skills, which are essential for providing effective technical support and customer service. His ability to communicate technical information clearly and assist users in resolving issues enhances the overall support experience within his roles.