Shelley Martin
About Shelley Martin
Shelley Martin is a Claims Vendor Specialist with extensive experience in the insurance industry, having held various roles at State Auto Insurance and American Family Insurance over a career spanning more than two decades. Currently, she serves as the Director of Operations at EliteSTO, where she has worked since 2019.
Work at State Auto Insurance
Shelley Martin has held multiple positions at State Auto Insurance, showcasing her expertise in claims management. She worked as a Physical Damage Field Adjuster from 2013 to 2016 in the Cleveland/Akron, Ohio area. Following this role, she served as the APD Desk Manager for one year in Columbus, Ohio from 2016 to 2017. Additionally, she was an APD Desk Appraiser for eight months in 2012 and worked as a Total Loss Adjuster for seven months in the same year. Currently, she is a Claims Vendor Specialist, a position she has held since 2017.
Current Role at EliteSTO
Since 2019, Shelley Martin has been the Director of Operations at EliteSTO in the Columbus, Ohio area. In this role, she oversees operational strategies and ensures efficient management of claims processes. Her extensive background in insurance claims provides valuable insights into operational improvements and vendor management.
Experience at American Family Insurance
Before her tenure at State Auto Insurance, Shelley Martin worked at American Family Insurance for eleven years, from 2000 to 2011. During this time, she served as a Physical Damage Field Senior Adjuster. This experience contributed to her foundational knowledge in handling physical damage claims and adjusting processes.
Education and Expertise
Shelley Martin possesses a strong background in insurance claims, particularly in physical damage assessment and vendor management. Her roles across various companies have equipped her with skills in claims adjustment, desk management, and operational oversight. This expertise is evident in her current position as a Claims Vendor Specialist, where she applies her knowledge to enhance claims processes.