Stephanie Turner
About Stephanie Turner
Stephanie Turner is a Customer Service Supervisor Trainer at State Auto Insurance, where she has worked since 2018 in the Columbus, Ohio area. She has extensive experience in customer service, having previously held roles at Elmer's Products, Inc. for over a decade.
Work at State Auto Insurance
Stephanie Turner has served as a Customer Service Supervisor Trainer at State Auto Insurance since 2018. In this role, she focuses on enhancing customer service operations and training new staff members. Her tenure at the company spans six years, during which she has contributed to improving customer satisfaction and service efficiency in the Columbus, Ohio area.
Previous Experience at Elmer's Products, Inc.
Prior to her current position, Stephanie Turner worked at Elmer's Products, Inc. (a Newell Brands Company) for a total of 12 years. She held the position of Customer Care Supervisor from 2005 to 2016, where she managed customer service teams and developed strategies to enhance service delivery. Before that, she served as Customer Service Team Lead for one year in 2004.
Education and Expertise
Stephanie Turner studied at Franklin University, where she gained foundational knowledge relevant to her career in customer service. She possesses expertise in training and change management, specifically within the customer service sector. Her skills also include cross-functional leadership in consumer relations, which supports her effectiveness in her current role.
Background in Consumer Goods Industry
Stephanie Turner has extensive experience in the Consumer Goods industry, having worked in various customer service roles over her career. This background has equipped her with a deep understanding of consumer needs and expectations, allowing her to implement effective customer service strategies.