Thelma Giampapa
About Thelma Giampapa
Thelma Giampapa is an Auto Physical Damage Supervisor with extensive experience in the insurance industry. She currently oversees a team of five field appraisers at State Auto Insurance, where she has worked since 2010, and has held various roles in other insurance companies over the past two decades.
Work at State Auto Insurance
Thelma Giampapa has served as an Auto Physical Damage Supervisor at State Auto Insurance since 2010. In this role, she oversees a team of five field appraisers, ensuring effective management of auto physical damage claims. Giampapa supervises the direct repair program across two states, facilitating streamlined operations and coordination within the team.
Previous Experience in Insurance
Before joining State Auto Insurance, Thelma Giampapa worked at American Family Insurance as an Auto Physical Damage appraiser from 2005 to 2010. Prior to that, she spent six years at Progressive Insurance as a claims adjuster from 1999 to 2005. Her extensive experience in various roles within the insurance industry has contributed to her expertise in auto physical damage assessment and claims management.
Education and Expertise
Thelma Giampapa studied at Youngstown State University, where she earned a Bachelor of Applied Science (BASc) in Combined Sciences, focusing on Chemistry and Biology. Additionally, she attended St. Elizabeth's School of Cytology, where she studied Cytology and achieved ASCP Certification. Her educational background supports her analytical skills in her current role in the insurance sector.
Professional Role and Responsibilities
As an Auto Physical Damage Supervisor, Thelma Giampapa is responsible for overseeing the daily operations of her team, ensuring that claims are processed efficiently and accurately. Her role includes managing the direct repair program, which involves coordinating with repair facilities and ensuring compliance with company standards. Giampapa's leadership contributes to maintaining high-quality service in auto physical damage claims.