Wanda Jett
About Wanda Jett
Wanda Jett serves as the Director of Customer Experience at State Auto Insurance, where she has worked since 2008. With over 15 years of experience in customer experience management, she previously held the role of Director of Business Project Management at Nationwide Insurance for a decade.
Work at State Auto Insurance
Wanda Jett has served as the Director of Customer Experience at State Auto Insurance since 2008. In this role, she has been instrumental in shaping customer experience strategies that enhance client satisfaction and engagement. Her leadership focuses on implementing initiatives that improve service delivery and foster a customer-centric culture within the organization. Based in Columbus, Ohio, she has contributed to the company's growth and reputation in the insurance industry over her 16 years of service.
Previous Experience at Nationwide Insurance
Before joining State Auto Insurance, Wanda Jett worked at Nationwide Insurance as the Director of Business Project Management from 1998 to 2008. During her 10-year tenure, she developed and managed various business projects that aimed to streamline operations and improve overall efficiency. Her experience at Nationwide provided her with a solid foundation in project management and customer service, which she later applied in her current role.
Education and Expertise
Wanda Jett holds a Bachelor of Science degree in Computer Information Systems from Florida A&M University, where she studied from 1982 to 1985. She furthered her education at the Gw Investment Institute, achieving a Master's degree in Project Management in 2004. Her academic background complements her extensive experience in customer experience management, equipping her with the necessary skills to lead initiatives that enhance customer satisfaction.
Background in Customer Experience Management
With over 15 years of experience in customer experience management, Wanda Jett has developed a strong expertise in creating and implementing strategies that prioritize customer needs. Her background in business project management has been crucial in her ability to drive projects that align with customer expectations and improve service quality. This combination of skills and experience positions her as a key player in the insurance industry.