Derek Smith
About Derek Smith
Derek Smith is a Customer Success Manager at Stavvy with extensive experience in customer success and management roles across various companies, including ReachLocal and WordStream.
Current Role at Stavvy
Derek Smith is currently working as a Customer Success Manager at Stavvy. He began this role in 2022 and has brought his extensive experience in customer and client success to the company. In this position, Derek is tasked with ensuring client satisfaction, managing customer relationships, and facilitating the successful adoption and use of Stavvy's services.
Experience at ReachLocal
Before joining Stavvy, Derek worked at ReachLocal as a Client Success Manager, Executive Accounts, from 2021 to 2022. During his seven-month tenure, he was responsible for managing high-profile accounts and ensuring customer satisfaction. His role involved key account management, strategic planning, and performance tracking to help clients achieve their business goals.
Tenure at WordStream
Derek Smith held multiple roles at WordStream from 2017 to 2021. Initially, he joined as a Customer Success Associate, transitioning to Customer Success Specialist, and then to Senior Customer Success Specialist/Service Lead. In 2021, he became a Team Lead, showcasing his leadership in customer relations and account management. His responsibilities included client onboarding, retention strategies, and team management.
Previous Roles in Customer Service
Derek started his career in customer service at Wegmans Food Markets as a Youth Apprentice & Customer Service representative, then as a Service Desk Team Lead. His experience at Wegmans, from 2007 to 2017, grounded him in customer interaction and service excellence. Additionally, he worked as a Technical Recruiter at Eliassen Group and a Recruiting Associate at Lynx, Inc., which diversified his expertise in team management and recruitment.
Educational Background
Derek Smith studied at Bentley University from 2010 to 2013, where he earned a Bachelor's degree in Business Administration and Management and a Bachelor of Science in Management. His academic background provided him with foundational knowledge in business operations, strategic planning, and management principles that he applies in his professional roles.