Kate Napoli
About Kate Napoli
Kate Napoli is the Director of Customer Operations at Stavvy, with a background in hospitality and expertise in customer relations and operations.
Title and Current Position
Kate Napoli currently serves as the Director of Customer Operations at Stavvy. She has been in this role since 2022. With a position involving oversight of customer operations, Kate applies her extensive expertise to improve customer satisfaction and streamline processes.
Professional Experience at Stavvy
At Stavvy, Kate has held multiple roles. She started as a Customer Operations Manager in 2022, later becoming the Customer Director the same year. In her roles, she has worked on enhancing the efficiency of customer operations in Boston, Massachusetts.
Work Experience as Client Success Manager at Blackboard
Kate Napoli served as a Client Success Manager at Blackboard from 2021 to 2022. During her 9-month tenure, she focused on fostering client relationships and ensuring the success of Blackboard's customers.
Previous Roles in Account Management
Kate's account management experience includes positions at Everbridge and Social Sentinel, Inc. She worked at Everbridge as an Account Manager from 2020 to 2021 in Burlington, Massachusetts. Prior to that, she spent a year as an Account Manager at Social Sentinel, Inc. starting in 2018.
Co-Ownership at Katering LLC
From 2017 to 2022, Kate was the Co-Owner of Katering LLC in the Greater Boston Area. This role allowed her to merge her entrepreneurial spirit with her extensive background in the hospitality industry.
Hospitality Management Experience
Kate's hospitality management experience includes roles at renowned hotel chains. She was a Restaurant and Bar Manager at Starwood Hotels & Resorts Worldwide, Inc. from 2008 to 2010. She also held multiple managerial roles at The Ritz-Carlton Hotel Company, L.L.C., including Director of Pool and Beach Restaurants in Key Biscayne, FL, and Food and Beverage Supervisor in Boston.
Educational Background
Kate Napoli studied Communication and Media Studies at Clemson University, where she earned her Bachelor's degree. She attended the university from 2000 to 2004. Her educational background complements her professional experience, particularly in customer operations and hospitality.