Trent Gilbert
About Trent Gilbert
Trent Gilbert serves as the Lead Technical and Customer Support Specialist at Stax, bringing over nine years of experience in insurance claims and a diverse background in financial services. His previous roles include positions at DISCO, Kestra Financial, Charles Schwab, and Progressive Insurance, showcasing his expertise in advisory services operations and accounts receivable.
Current Role at Stax
Trent Gilbert serves as the Lead Technical and Customer Support Specialist at Stax, a position he has held since 2021. In this role, he is responsible for overseeing technical support and ensuring customer satisfaction. His expertise in customer service and technical operations contributes to the effectiveness of the support team at Stax.
Previous Experience in Customer Support
Prior to his current role, Trent worked at Stax as a Customer Support Specialist from 2020 to 2021. His responsibilities included assisting customers with inquiries and resolving issues related to the company's services. This experience laid the groundwork for his advancement to a lead position within the organization.
Professional Background in Finance and Insurance
Trent has a diverse professional background that spans various roles in finance and insurance. He worked as an Accounts Receivable Specialist at DISCO for four months in 2019 and held multiple positions at Kestra Financial, including L&R Analyst and Direct Account Specialist. Additionally, he served as a Move Money Associate at Charles Schwab and as a Senior Payments Associate at World First.
Education and Training
Trent Gilbert studied at Austin Community College, where he earned an Associate of Arts and Sciences (A.A.S.) degree in Music Business, Performance, and Technology. His education spanned from 2010 to 2013, providing him with a strong foundation that complements his professional experience.
Experience in Insurance Claims
Trent possesses over nine years of experience in insurance claims, having worked as a Claims Adjuster at Progressive Insurance from 2003 to 2013. This extensive background in the insurance industry enhances his analytical skills and customer service capabilities.