Wendy Gilman
About Wendy Gilman
Wendy Gilman serves as the Senior Manager of Client Success at Stax Payments, a position she has held since 2022. With a background in customer success management and hospitality, she has accumulated extensive experience in various roles within Stax Payments and the hospitality industry.
Current Role at Stax Payments
Wendy Gilman serves as the Senior Manager of Client Success at Stax Payments, a position she has held since 2022. In this role, she focuses on enhancing client satisfaction and ensuring successful outcomes for customers. Her experience in client success management contributes to her ability to address client needs effectively and foster strong relationships.
Previous Positions at Stax Payments
Wendy Gilman has held multiple roles at Stax Payments prior to her current position. She worked as a Manager of Customer Success from 2020 to 2022 and as a Senior Customer Success Manager for five months in 2020. Additionally, she served as a Customer Success Manager from 2018 to 2020. Her tenure at Stax Payments spans several key positions, reflecting her growth within the organization.
Hospitality Management Background
Wendy Gilman has a strong background in hospitality management, having studied at the University of Central Florida – Rosen College of Hospitality Management. She earned a Bachelor's degree in Hospitality Administration/Management from 2008 to 2012. This educational foundation supports her expertise in client relations and service management.
Experience in the Hospitality Industry
Wendy Gilman has extensive experience in the hospitality sector. She worked at Hilton Grand Vacations as a Front Office Supervisor from 2011 to 2014 and later held various management roles at Embassy Suites and Hilton. Positions included Front Office Manager at Embassy Suites and Hilton, as well as Assistant Director of Front Office Operations at Hilton. This experience has equipped her with valuable skills in customer service and operations management.
Career Progression
Wendy Gilman's career reflects a steady progression through various roles in customer success and hospitality management. She transitioned from operational roles in hospitality to client success management at Stax Payments. Her diverse experience across different organizations showcases her adaptability and commitment to enhancing client experiences.