Annita Lala
About Annita Lala
Annita Lala serves as the Chief of Staff at Stealth Monitoring, Inc. and has over 20 years of experience in senior management consulting and program management, focusing on business transformation and customer experience.
Work at Stealth Monitoring
Annita Lala serves as the Chief of Staff at Stealth Monitoring, Inc. since 2020. In this role, she oversees various operational aspects of the organization, focusing on enhancing efficiency and driving strategic initiatives. Her leadership contributes to the company's objectives in the security monitoring sector, leveraging her extensive background in program management and business transformation.
Previous Experience in Management Roles
Annita Lala has over 20 years of experience in senior management roles across multiple industries. She worked at D+H as a Program Director from 2014 to 2016, and prior to that, she was the Director of Channel Solutions and Customer Experience at WSIB from 2012 to 2014. Her career also includes positions at TD Bank as a Contact Centre Manager and at Bell as a Program Management/Business Transformation Lead.
Education and Expertise
Annita Lala holds a Master of Arts (M.A.) in Translation from York University, where she studied from 1989 to 1994. She also has a minor in Professional/Technical Writing. Her educational background supports her expertise in multi-channel customer-facing business operations and service delivery strategies. Additionally, she holds a PMP certification, indicating her proficiency in project management.
Background in Diverse Industries
Throughout her career, Annita Lala has led cross-organization business and technology programs in various sectors, including telecom, security, financial services, pharmaceutical, and hospitality. This diverse experience has equipped her with a comprehensive understanding of business transformation and change initiatives, enabling her to deliver meaningful outcomes through strategic planning and stakeholder engagement.
Bilingual Capabilities
Annita Lala is fully bilingual in French and English, which enhances her ability to communicate effectively in diverse business environments. Her language skills complement her professional qualifications and contribute to her success in managing customer-facing operations and improving customer experience.