Carlos Wilson
About Carlos Wilson
Carlos Wilson is a Remote Services Manager at Stealth Monitoring, Inc. in Ontario, Canada, with extensive experience in managing Tier 2 helpdesk teams and providing technical support to educational institutions in Jamaica.
Work at Stealth Monitoring
Carlos Wilson has served as the Remote Services Manager at Stealth Monitoring, Inc. since 2021. In this role, he manages Tier 2 helpdesk teams, focusing on hiring, training, mentoring, and evaluating team members. His leadership ensures high levels of customer service and team productivity. His responsibilities include monitoring and maintaining the health of customer solutions, ensuring timely application of software updates and patches, and identifying recurring customer issues to drive root cause resolution.
Current Role at UCIT Online Security Inc
In addition to his position at Stealth Monitoring, Carlos Wilson has been working as a Senior IT Support Technician at UCIT Online Security Inc since 2015. His role involves providing technical support and assistance, particularly in the area of IT solutions. His extensive experience in this position contributes to the overall efficiency and effectiveness of the IT support provided by the company.
Education and Expertise
Carlos Wilson has a diverse educational background in technology. He studied Computer Technology/Computer Systems Technology at Vector Technology Institute, where he earned a diploma from 1996 to 2007. He also completed a diploma in Network and System Administration at VTDI/HEART NTA in 2010. His education has equipped him with the skills necessary for his roles in IT support and remote services management.
Background in Technical Support
Carlos Wilson has extensive experience in providing technical support, particularly to educational institutions in Jamaica. He has assisted staff and students with various technological devices and telecommunications technologies. This background has contributed to his ability to manage helpdesk teams effectively and address customer needs efficiently.