Dawn Thurston
About Dawn Thurston
Dawn Thurston is a Senior Service Coordinator with extensive experience in service coordination and operations management across various companies. She has a strong background in process improvement and data accuracy, with notable achievements in technician utilization and service efficiency.
Work at Stealth Monitoring
Dawn Thurston has been serving as a Senior Service Coordinator at Stealth Monitoring, Inc. since 2022. In this role, she has focused on enhancing operational efficiency and service delivery. Her contributions include identifying and implementing process improvements that have significantly boosted productivity. Additionally, she has developed a territory service zone map, which has increased dispatch and scheduling efficiency by 75%. Her efforts have also led to a 65% increase in technician utilization and a 30% improvement in first-visit resolution rates.
Previous Experience in Service Coordination
Before joining Stealth Monitoring, Dawn Thurston held various service coordination roles. She worked at ABB as a District Operations Leader for the Pacific District from 2019 to 2021. Prior to that, she was a Service Delivery Specialist and Team Lead at Schneider Electric from 2016 to 2017, where she successfully implemented a solution to correct data migration issues during a software application transition. Her earlier roles include Service Coordinator at Hexagon Manufacturing Intelligence and Service Coordinator at Zabatt Power Systems Inc.
Background in Administrative Roles
Dawn Thurston has a background in administrative roles that span several years. She worked as a Repair Administrator at Hydraulic Supply Company from 2014 to 2015 and held multiple positions at Speck Pumps from 2006 to 2013, including Accounts Receivable, Accounts Payable, Customer Service, and Sales. These experiences have equipped her with a diverse skill set in service coordination and customer relations.
Education and Academic Qualifications
Dawn Thurston studied at Florida State College at Jacksonville, where she earned an Associate of Arts (AA) degree in Political Science and Government from 2007 to 2011. She then attended the University of North Florida, obtaining a Bachelor of Arts (B.A.) in Political Science from 2011 to 2015. Her educational background has provided her with a solid foundation in analytical thinking and problem-solving.
Achievements in Process Improvement
Throughout her career, Dawn Thurston has demonstrated a strong focus on process improvement. At Schneider Electric, she led a service audit in Los Angeles that resulted in a 60% reduction of workable backlog. In her current position, she has identified and developed process improvements that have increased overall productivity by 40%. Her ability to enhance operational efficiency is a key aspect of her professional profile.