Fidel Fagan
About Fidel Fagan
Fidel Fagan serves as the Monitoring Centre Manager at Stealth Monitoring, Inc., a position he has held since 2018. He has a diverse background in customer service, project management, and public speaking, with previous roles at organizations such as YMCA of Greater Toronto and Validity Research.
Current Role at Stealth Monitoring
Fidel Fagan serves as the Monitoring Centre Manager at Stealth Monitoring, Inc. since 2018. In this role, he manages the execution and completion of projects, ensuring successful delivery. He also plays a key role in evaluating and submitting bids and proposals to secure new business opportunities for the company. His contributions have been significant in maintaining operational efficiency within the monitoring center.
Previous Experience in Customer Service and Management
Fidel Fagan has extensive experience in customer service and management. He worked at National Home Services as Customer Service | Escalations from 2013 to 2015. Prior to that, he was an Inventory Analyst at Direct Energy from 2010 to 2013. His role as Call Center Manager at Validity Research from 2015 to 2018 further solidified his management skills in a fast-paced environment.
Educational Background in Psychology
Fidel Fagan studied at the University of Toronto, where he earned a Bachelor of Arts (B.A.) in Psychology. His academic background provides a strong foundation for understanding human behavior, which can be beneficial in his roles in management and customer service.
Early Career as a Karate Instructor
Fidel began his career as a Karate Instructor at the YMCA of Greater Toronto, where he worked for one year from 2009 to 2010. This role involved teaching and mentoring students, contributing to his skills in leadership and communication.
Public Speaking Training
Fidel Fagan participated in Toastmasters International from 2004 to 2005, where he focused on public speaking. This training has likely enhanced his communication skills, which are essential in his current managerial role.