Gernae Alexander
About Gernae Alexander
Gernae Alexander is a Training Specialist at Stealth Monitoring, Inc., where he has worked since 2020. He has a background in business administration and psychology, with previous roles in sales and admissions, and has developed training programs and curriculum for various organizations.
Current Role at Stealth Monitoring
Gernae Alexander serves as a Training Specialist at Stealth Monitoring, Inc. since 2020. In this role, he facilitates the new hire training program specifically for the sales organization. He also hosts employee training sessions to support various company initiatives. Additionally, he works cross-departmentally to coordinate customer needs and resolve issues, ensuring effective communication and collaboration across the organization.
Previous Experience at Verizon Wireless
Prior to his current position, Gernae Alexander worked at Verizon Wireless as a Retail Sales Representative in Corporate Communications from 2012 to 2017. During his five years in the Dallas/Fort Worth area, he gained valuable experience in customer service and sales, contributing to the company's retail operations.
Educational Background
Gernae Alexander studied Business Administration at the University of Phoenix, achieving a Master's degree from 2011 to 2017. He also holds a Bachelor of Arts in Psychology from Kansas State University, where he studied from 2007 to 2010. His educational background provides a strong foundation for his roles in training and customer relations.
Experience in Admissions and Management
Before joining Stealth Monitoring, Gernae Alexander worked as an Admissions Representative at Kansas State University from 2010 to 2011. He also served as the General Manager at Cartridge World North America for one year in 2011-2012. These roles enhanced his skills in customer interaction and management, further preparing him for his current responsibilities.
Training and Development Initiatives
In his role as Training Specialist, Gernae Alexander is responsible for developing curriculum and certification programs tailored to proprietary software and job-related processes. He also assists in beta testing programs aimed at training customers on new software launches, providing support through the customer onboarding process to help teams achieve project goals.