Hristina Koleva
About Hristina Koleva
Hristina Koleva serves as the Vice President of Customer Success at Stealth Monitoring, Inc., where she applies her extensive experience in customer success management. With over 12 years in leadership roles within the SaaS industry, she is dedicated to enhancing the customer journey and improving operational efficiency.
Current Role at Stealth Monitoring
Hristina Koleva serves as the Vice President of Customer Success at Stealth Monitoring, Inc. since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring a positive customer journey. Her leadership focuses on enhancing client relationships and driving satisfaction within the organization.
Previous Experience at RealPage, Inc.
Hristina Koleva has extensive experience at RealPage, Inc., where she held multiple roles over several years. She worked as a Product Support Supervisor from 2013 to 2015, then progressed to Senior Supervisor of Product Support from 2015 to 2016. She continued to advance her career as Manager, Product Support from 2016 to 2017, and later as Manager III, Product Support from 2017 to 2018. Her final position at RealPage was Director of Financial Services Support from 2018 to 2019.
Experience at Birdeye
At Birdeye, Hristina Koleva held two significant positions. She served as Director of Customer Success - Channel from 2019 to 2021, where she focused on customer success strategies. She briefly worked as Sr. Director of Customer Success in 2021 for two months, contributing to the company's customer engagement efforts.
Background in Financial Services
Hristina Koleva began her career in the financial services sector at JPMorgan Chase & Co., where she held various roles from 2009 to 2013. She worked as a Bankruptcy Specialist I and later transitioned to Operations Specialist I and Operations Supervisor. Her experience at JPMorgan Chase provided her with a strong foundation in operations and client management.
Education and Skills
Hristina Koleva studied at Tarrant County College, focusing on Basic Skills and Developmental/Remedial Education since 2007. She also attended Pejo Yavorov High School, where she earned a diploma in Foreign Languages and Literatures from 2001 to 2006. She possesses skills in Lean Methodology and Process Optimization, with over 12 years of leadership experience in the SaaS industry, emphasizing onboarding, training, and technical support.