Shannaa B.
About Shannaa B.
Shannaa B. is a Customer Success Manager with a strong background in customer relations and education. She has over a decade of experience in various roles, including as an instructor and customer success specialist, and holds a Bachelor of Science and a Master of Science degree.
Current Role at Stealth Monitoring
Shannaa B. serves as a Customer Success Manager at Stealth Monitoring, Inc. since 2023. In this role, she proactively manages a book of business by partnering with cross-functional teams. Her focus is on enhancing partnerships with customers and improving their time to value. This position follows her previous role as a Customer Success Specialist at the same company, where she worked for eight months.
Previous Experience in Education
Before joining Stealth Monitoring, Shannaa B. worked as an Instructor in the Public School system in Texas from 2009 to 2020. Over the course of eleven years, she gained extensive experience in education, contributing to her skills in relationship building and accountability.
Educational Background
Shannaa B. earned her Bachelor of Science (B.S.) degree from Illinois State University, where she studied from 2004 to 2009. She later pursued a Master of Science (M.S.) degree at Texas Tech University, completing her studies from 2018 to 2020. This educational foundation supports her analytical skills and professional development.
Skills and Expertise
Shannaa B. possesses a strong ability to analyze both quantitative and qualitative data. This skill enables her to measure and discern the reasons, methods, or factors behind specific events. She also demonstrates keen adaptability and a willingness to embrace cross-functional training, enhancing her effectiveness in customer success roles.