Todd Brinkley
About Todd Brinkley
Todd Brinkley serves as the Monitoring Director at Stealth Monitoring, Inc. in the Dallas/Fort Worth Area, where he has worked since 2016. He has a diverse background in customer service and operations management across various industries, including security and telecommunications.
Work at Stealth Monitoring
Todd Brinkley has served as the Monitoring Director at Stealth Monitoring, Inc. since 2016. In this role, he is responsible for overseeing monitoring operations in the Dallas/Fort Worth Area. His focus includes enhancing customer service and operational efficiency within the organization. Brinkley's leadership contributes to the company's commitment to providing effective live video surveillance solutions.
Previous Experience in Customer Service Operations
Before joining Stealth Monitoring, Todd Brinkley held several management positions in customer service operations. He worked as a Senior Manager at Blockbuster from 2011 to 2012, where he focused on customer service strategies. Additionally, he served as Call Center Manager at YOOZY for three months in 2015 and as Contact Center Director at HIGHLAND PAYMENTS, INC for a brief period in the same year. His experience includes managing outbound appointment setting call centers.
Educational Background
Todd Brinkley studied Political Science at Midwestern State University, earning a Master’s degree in 1995. He also completed a Bachelor’s degree in Middle Eastern Studies at The University of Texas at Austin from 1989 to 1992. Earlier, he attended Westwood, where he studied for four years from 1981 to 1985. His educational background supports his expertise in organizational management and customer-focused operations.
Expertise in Operations and Management
Brinkley possesses extensive expertise in operations management, particularly in customer service and sales environments. He has a strong focus on improving key business metrics across various sectors, including security and criminal investigation. His skills encompass managing marketing call to action teams, telesales, and blended inbound/outbound customer service operations. He is recognized for developing strong teams and improving processes.
Career Progression and Roles
Throughout his career, Todd Brinkley has held various leadership roles across multiple organizations. He worked as the Director of National Call Center at FleetPride in 2014 and as VP of Call Center Operations at Century Payments, Inc. in 2010. He also served as North American Supply and Integrated Channel Sales Manager at Pitney Bowes from 2012 to 2014. His diverse experience contributes to his strong management capabilities.