Tommy Entrina
About Tommy Entrina
Tommy Entrina is a Quality Assurance Specialist and Continuous Improvement Specialist with extensive experience at Accenture and Stealth Monitoring, Inc. He focuses on quality standards, productivity analysis, and training facilitation in his current roles.
Current Role at Stealth Monitoring
Tommy Entrina serves as a Quality Assurance Specialist and Continuous Improvement Specialist at Stealth Monitoring, Inc. since 2021. In this role, he prepares and completes reports on trends, patterns, threats, and analysis related to productivity and quality standards. He formulates recommendations aimed at preventing deviations from standard processes and promoting continuous improvement. Entrina also facilitates training and updates for quality assurance policies and procedures.
Experience at Accenture
Entrina has extensive experience at Accenture, where he has held various roles since 2006. He currently works as a Quality Auditing Analyst, a position he has held since 2017. Prior to this, he served as a Metro Access and Dispatch Coordinator from 2015 to 2017, an Exception Center Specialist from 2014 to 2015, and a Plan Automation Analyst from 2011 to 2012. He also worked as an Order Manager/Order Entry/Ethernet Cell - Orderer from 2012 to 2013 and as an Eligibility Analyst from 2006 to 2011.
Educational Background
Tommy Entrina studied at STI College, where he earned a Bachelor of Science in Computer Science from 2000 to 2004. His education provided him with a solid foundation in computer science principles, which he has applied throughout his career in various analytical and operational roles.
Skills and Responsibilities
Entrina's responsibilities include investigating missed incidents and customer complaints to identify root causes and operational challenges. He executes Team Lead and Supervisor roles as needed, providing support to the team. Additionally, he collaborates with the Training Specialist and Monitoring Center Manager to develop instructional materials for training courses and provides timely feedback and performance management data to stakeholders.