Isac S.
About Isac S.
Isac S. is a Senior Technical Account Manager at Stellar Cyber with extensive experience in cloud platforms and enterprise security tools. He has held various technical roles at notable companies including IBM, Atlassian, and Splunk, and has authored IBM Redbooks and holds a US patent.
Current Role at Stellar Cyber
Isac S. serves as a Senior Technical Account Manager at Stellar Cyber since 2023. In this role, he is responsible for managing technical accounts and ensuring customer satisfaction. His position is hybrid, based in Richmond, Texas. Isac utilizes his extensive experience in enterprise security tools to support clients effectively.
Previous Experience at Atlassian
Before joining Stellar Cyber, Isac worked at Atlassian as a Senior Enterprise Support Engineer - Migrations from 2020 to 2021. During his tenure in Austin, Texas, he focused on assisting enterprise clients with migration processes, leveraging his technical expertise to facilitate smooth transitions.
Professional Background at IBM
Isac has a significant history with IBM, where he held multiple roles over a span of nearly a decade. He served as a Customer Success Manager from 2017 to 2020, a Customer Advocate - Senior Support Engineer from 2011 to 2017, and a Field Technical Sales Specialist from 2010 to 2011. His work involved enhancing customer experiences and providing technical support across various IBM products.
Educational Qualifications
Isac holds a Bachelor's degree in Computer Science from Faculdade Associadas de Sao Paulo, which he completed from 2000 to 2004. His education laid the foundation for his extensive career in technology and support roles, equipping him with essential knowledge in computer systems.
Technical Skills and Expertise
Isac possesses expertise in various cloud platforms, including AWS, Azure, and Google Cloud Platform. He is experienced in observability and enterprise security tools, database management systems, and network protocols. His skills also extend to DevOps automation, high availability solutions, and programming in languages such as Python and C++. Additionally, he holds a US patent related to database management.