Paul Levasseur
About Paul Levasseur
Paul Levasseur serves as the VP of Customer and Partner Enablement at Stellar Cyber, where he has worked since 2022. With a background in technical training and customer support, he possesses expertise in network security and cloud technologies.
Work at Stellar Cyber
Paul Levasseur serves as the Vice President of Customer and Partner Enablement at Stellar Cyber, a position he has held since 2022. In this role, he focuses on enhancing customer and partner knowledge through the development and implementation of technical training and certification programs. He engages in cross-departmental collaboration to integrate customer success initiatives effectively across various teams. Levasseur utilizes analytics tools such as Mixpanel to gather insights aimed at improving customer engagement and satisfaction.
Professional Background
Paul Levasseur has a diverse professional background in the technology sector. He began his career at Cabletron Systems as a Senior Technician and Level 2 Advanced Technical Trainer from 1991 to 1996. He later worked at Juniper Networks as a Senior Product Manager for a brief period in 2004. His tenure at Aerohive Networks Inc. spanned ten years, where he served as Senior Director of Knowledge Services from 2006 to 2016. Levasseur has also held positions at Infoblox, NetScreen, and Protocol Interface/Geotrain, contributing to his extensive experience in technical training and customer support.
Education and Expertise
Paul Levasseur earned a Bachelor of Science degree in Computer Science from the University of New Hampshire, where he studied from 1989 to 1993. His educational background has equipped him with advanced skills in network security, routing, VPN, and proxy technologies. Additionally, he possesses expertise in cloud technologies, including AWS, Azure, and Google, which he applies to enhance customer enablement strategies.
Achievements in Customer Enablement
Throughout his career, Paul Levasseur has focused on creating on-demand content, including knowledge bases and online training modules, to facilitate continuous learning for customers. At Stellar Cyber, he has developed comprehensive customer support solutions and optimized training processes using various systems such as Intercom, Zendesk, and Absorb LMS. His initiatives aim to improve the overall customer experience and ensure effective support.
Personal Interests
In addition to his professional pursuits, Paul Levasseur has a passion for music, particularly playing stringed instruments. He enjoys playing the guitar, mandolin, and ukulele in his spare time, reflecting his creative interests outside of his technology career.