Josh Rehr
About Josh Rehr
Josh Rehr is a Senior Customer Success Manager with extensive experience in customer success operations across various industries. He has a strong background in utilizing tools such as Salesforce and Tableau, and he focuses on building relationships to enhance collaboration and customer satisfaction.
Work at Stensul
Josh Rehr currently serves as a Senior Customer Success Manager at Stensul, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. He utilizes various tools to manage customer success operations effectively.
Previous Experience in Customer Success
Prior to his role at Stensul, Josh Rehr worked at Marigold in various capacities, including Client Success Director and Senior Customer Success Manager. He also held the position of Customer Success Manager at Sailthru, where he contributed to customer success initiatives. His experience spans multiple roles in customer success, showcasing a consistent focus on client relationships and satisfaction.
Education and Expertise
Josh Rehr earned a Master of Business Administration with a focus on Marketing from the Zicklin School of Business. He also holds a Bachelor of Arts in Political Science and Business from the University at Albany. His educational background supports his expertise in delivering strategic guidance and analytical insights across various industries.
Tools and Methodologies
In his professional roles, Josh Rehr utilizes a range of tools including Salesforce, Totango, Tableau, Zendesk, and Jira. These tools aid him in managing customer success operations and developing customer success playbooks, which enhance team member development and streamline customer experiences.
Background in Marketing and Management
Josh Rehr has a diverse background that includes roles in marketing and management. He has worked as a Marketing Manager at ECommerce Partners and held various internships in marketing and social media strategy. His early career also included managing the Men's Basketball Team at the University at Albany, demonstrating his leadership capabilities.