Mark Freeman
About Mark Freeman
Mark Freeman serves as the Vice President of Customer Success at Stensul, where he focuses on creating exceptional customer experiences. He has held various leadership roles in customer success and experience at notable companies including Tradeshift, LinkedIn, Coursera, and Pendo.io.
Current Role at Stensul
Mark Freeman serves as the Vice President of Customer Success at Stensul, a position he has held since 2022. In this role, he leads the post-sales organization, focusing on ensuring customer success and satisfaction. Freeman advocates for a culture of customer obsession, aiming to create lasting value and exceptional experiences in every customer interaction. He encourages individuals passionate about customer success to consider joining the Stensul team.
Previous Experience in Customer Success
Freeman has extensive experience in customer success roles across various organizations. He worked at Tradeshift as SVP of Global Customer Success from 2015 to 2016 and previously served as VP of Customer Success at the same company from 2014 to 2015. He also held the position of Head of Global Customer Success at Coursera from 2016 to 2017. His tenure at Pendo.io included roles as Director of Customer Success from 2017 to 2019 and Senior Director of Customer Success from 2019 to 2020.
Early Career and Development
Freeman began his career in the recruitment field as a Technical Recruiter at VOLT from 2005 to 2006. He transitioned to Eaton Corporation, where he served as Talent Acquisition Lead from 2006 to 2009 and as Global Project Specialist from 2009 to 2011. His experience at LinkedIn included various roles, such as Product Consultant - Enterprise Services from 2011 to 2012 and Senior Manager of Customer Success for Global Accounts from 2013 to 2014.
Educational Background
Mark Freeman studied at North Carolina State University, where he earned a Bachelor's degree in HR Development. His studies spanned from 1999 to 2005, providing him with a solid foundation in human resources and organizational development.
Leadership in Customer Experience
Freeman served as Vice President of Customer Experience at The Reynolds and Reynolds Company from 2020 to 2022. In this role, he focused on enhancing customer interactions and overall satisfaction. His leadership in customer experience is complemented by his commitment to fostering a customer-centric culture in all his professional endeavors.