Victoria Becker
About Victoria Becker
Victoria Becker is a Manager of Customer Support at Stensul, where she has implemented a new customer feedback system and developed training programs to enhance efficiency. She has a background in customer support roles at Catalyst Software and Indeed.com, and holds a Bachelor's degree in Communication and Media Studies from Fairfield University.
Current Role at Stensul
Victoria Becker serves as the Manager of Customer Support at Stensul, a position she has held since 2023. In this role, she has implemented a new customer feedback system that resulted in a 15% increase in customer satisfaction scores within the first six months. Becker has also developed a training program for new hires, which reduced onboarding time by 30%. Additionally, she has led a cross-functional team to integrate AI-driven tools into customer support processes, enhancing overall efficiency and response times.
Previous Experience at Catalyst Software
Prior to her current role, Becker worked at Catalyst Software in various capacities. She was the Sr. Manager of Customer Support for seven months in 2022, and before that, she served as the Founding Customer Support Engineer from 2020 to 2021. She also held the position of Manager of Customer Support at Catalyst Software from 2021 to 2022. Her experience at Catalyst Software contributed to her expertise in customer support management.
Experience at Indeed.com
Victoria Becker worked at Indeed.com as a Support Analyst from 2017 to 2020. During her three years in this role, she gained valuable experience in customer support, which laid the foundation for her subsequent positions in the field. Her time at Indeed.com equipped her with skills that she later applied in her roles at Catalyst Software and Stensul.
Education and Expertise
Becker earned her Bachelor's degree in Communication and Media Studies from Fairfield University, where she studied from 2010 to 2014. This educational background has contributed to her effective communication skills and understanding of media, which are essential in her customer support roles.
Contributions to Industry Events
Victoria Becker participated in a panel discussion at the Customer Support Summit 2023, where she shared insights on process management and employee development. She has also organized and hosted monthly workshops at Stensul that focus on employee development and process improvement, reflecting her commitment to enhancing team performance and customer service quality.