Graciela Galindo
About Graciela Galindo
Graciela Galindo is a Customer Service Representative with extensive experience in managing customer databases and resolving complaints. She has worked for notable companies, including Novus International de Mexico and Stepan Company, and has expertise in inventory control and delivery coordination.
Work at Stepan Company
Graciela Galindo has been employed at Stepan Company since 2015, serving as a Customer Service Representative. In this role, she manages various customer service functions, including processing returns, invoicing, and credit notes. She ensures that follow-up is conducted until a resolution is reached with the customer. Her responsibilities also include managing the customer master database using the SAP system, which enhances operational efficiency.
Previous Experience at Novus International de Mexico
Before joining Stepan Company, Graciela Galindo worked at Novus International de Mexico. She held the position of Customer Service Representative from 1997 to 2002, where she focused on customer support and complaint resolution. Later, from 2006 to 2015, she served as a Customer Service Specialist, further developing her skills in customer relations and service management.
Education and Expertise
Graciela Galindo studied at Helen's School, where she completed a program in Bilingual Assistant and achieved Commercial Studies from 1981 to 1985. This educational background has equipped her with the necessary skills to effectively manage customer interactions and support in both English and Spanish, enhancing her communication capabilities in a diverse work environment.
Customer Service Responsibilities
In her current role and previous positions, Graciela Galindo has been responsible for handling customer complaints and ensuring their resolution through to final decisions. She coordinates deliveries with warehouses in both Mexico and the United States, oversees inventory control at the Mexico warehouse, and follows up on stock orders, demonstrating her comprehensive understanding of customer service operations.