Anurag Bisht
About Anurag Bisht
Anurag Bisht is a Quality Assurance Manager with a background in the Optical Fibre Cable business at Sterlite Tech. He specializes in customer complaint resolution and leads a team focused on ensuring product quality and reliability.
Work at Sterlite Technologies
Anurag Bisht serves as a Quality Assurance Manager at Sterlite Technologies. He began his career in the Production department of the Optical Fibre Cable business, where he gained significant experience in operational excellence. Over the years, he transitioned to lead the Customer Assurance department after nearly five years in production. In his current role, he ensures that products meet the Voice of Customer (VOC) requirements and leads reliability testing for optical fibre cables to prevent defects.
Education and Expertise
Anurag Bisht studied at St. Joseph's High School and St. Joseph Convent School before pursuing higher education at Tula's Institute of Technology in Dehradun. He earned a Bachelor of Engineering degree, focusing on Electronics and Communications, from 2008 to 2012. His educational background has equipped him with the technical knowledge necessary for his roles in production and quality assurance, including expertise in OEE improvements, Production Planning, and FTR (first time right) improvement projects.
Background
Anurag Bisht has a solid foundation in engineering and quality assurance, beginning his career in the production sector of Sterlite Technologies. His experience includes performing 8D analysis for customer complaints, which aids in effective problem resolution. He leads a team responsible for handling customer complaints and conducts field visits to provide solutions, demonstrating his commitment to customer satisfaction and product quality.
Achievements in Quality Assurance
In his role as Quality Assurance Manager, Anurag Bisht has made significant contributions to the field of quality management. He leads initiatives that focus on reliability testing for optical fibre cables, ensuring that products meet stringent quality standards. His leadership in the Customer Assurance department emphasizes the importance of addressing customer feedback and implementing solutions that align with customer expectations.