Nilesh Patel
About Nilesh Patel
Nilesh Patel is an Assistant Manager in Operation Excellence at STL - Sterlite Technologies Limited, where he has worked since 2020. He has a background in customer service and marketing, with previous roles at Vodafone Idea Limited and MTS Group.
Work at Sterlite Technologies
Nilesh Patel currently serves as Assistant Manager in Operation Excellence at Sterlite Technologies Limited (STL) since 2020. His role involves overseeing IT ticket management, ensuring efficient resolution of technical issues. He also manages P&L (Profit and Loss) responsibilities, which includes financial oversight and resource allocation. Additionally, he is responsible for conducting ISO 1900:2015 internal audits, ensuring compliance with international standards. His contributions support the company's operational efficiency and quality management.
Previous Experience at Vodafone Idea Limited
Before joining STL, Nilesh Patel worked at Vodafone Idea Limited as an Assistant Manager from 2018 to 2020. During his tenure in Ahmedabad, Gujarat, he focused on operational management and contributed to enhancing service delivery. His experience at Vodafone Idea Limited added to his expertise in managing complex operational tasks and improving customer satisfaction.
Career Background in Customer Service and Marketing
Nilesh Patel has a diverse career background, having worked in customer service and marketing roles prior to his current position. He spent a decade at MTS Group in Customer Service Delivery from 2010 to 2020, where he developed skills in managing customer interactions and service quality. Earlier, he worked at Bharti Airtel Limited in the Marketing Department from 2007 to 2010, gaining insights into market strategies and customer engagement.
Education and Expertise
Nilesh Patel holds a Bachelor of Computer Applications (BCA) degree from Shri Chimanbhai Patel Institute of Computer Applications, where he studied from 2001 to 2004. His educational background in computer applications provides a strong foundation for his current role in operation excellence, particularly in IT management and operational processes.