Rakesh Kumar Gupta
About Rakesh Kumar Gupta
Rakesh Kumar Gupta is a NOC Manager at Sterlite Technology Limited, where he has worked since 2018. He holds a Bachelor of Technology in Computer Science and Engineering from Purvanchal University and has prior experience as a Technology Lead at Infosys and a Network Administrator at 3i Infotech Consultancy.
Work at Sterlite Technologies
Rakesh Kumar Gupta has served as the NOC Manager at Sterlite Technologies Limited since 2018. In this role, he oversees the 24x7 Network Operation Center (NOC) shift operations for the PAN India IP/MPLS network of Power Grid Corporation of India Limited (PGCIL). His responsibilities include incident, change, problem, and personnel management within the NOC team. He manages vendor relationships and handles customer escalations, ensuring smooth operations and effective communication across various stakeholders. The network infrastructure under his management encompasses IP-MPLS, data center and disaster recovery systems, security protocols, and applications.
Education and Expertise
Rakesh Kumar Gupta holds a Bachelor of Technology (B.Tech.) degree in Computer Science and Engineering from U.N.S.I.E.T. at Purvanchal University, Jaunpur, U.P., which he completed from 1999 to 2003. Prior to this, he studied Mathematics at S.K.C. A.S.V. Inter College in Varanasi, where he achieved his Intermediate certificate from 1995 to 1997. His educational background provides him with a solid foundation in technical and analytical skills relevant to his current role in network operations.
Previous Work Experience
Before joining Sterlite Technologies, Rakesh Kumar Gupta worked at Infosys as a Technology Lead from 2010 to 2013 in the Pune Area. His earlier experience includes a position as a Network Administrator at 3i Infotech Consultancy from 2008 to 2010 in New Delhi. These roles contributed to his expertise in network management and operations, preparing him for his current responsibilities in overseeing NOC operations.
Leadership and Team Management
In his capacity as NOC Manager, Rakesh Kumar Gupta leads a team of L1 and L2 resources specializing in network, security, and infrastructure. His leadership involves guiding team members through various operational challenges and ensuring that they are equipped to manage the complexities of the network environment. His focus on team dynamics and operational efficiency plays a crucial role in maintaining the integrity and performance of the network services under his supervision.