Sandeep Kumar
About Sandeep Kumar
Sandeep Kumar serves as the Service Delivery Head and Tech Support at STL - Sterlite Technologies Limited, where he has worked since 2021. He has extensive experience in network deployment and support, having held various managerial roles at notable companies such as HFCL Group, Tech Mahindra, and Nokia Siemens Networks.
Current Role at Sterlite Technologies
Sandeep Kumar serves as the Service Delivery Head and Tech Support at Sterlite Technologies Limited (STL) since 2021. In this role, he oversees the delivery of services and technical support, ensuring that customer needs are met efficiently. His responsibilities include managing software upgrades and updates, coordinating with engineering and R&D teams to resolve hardware and software issues, and providing 24x7 customer support across various technologies.
Previous Experience at HFCL Group
Before joining STL, Sandeep Kumar worked at HFCL Group as Vice President for Network Deployment, Operation, and Support from 2016 to 2021. Based in the New Delhi Area, he managed operations across the India region, focusing on enhancing network deployment strategies and operational support to improve service delivery.
Career Background in Telecommunications
Sandeep Kumar has extensive experience in the telecommunications sector. He held various positions, including Program Manager at Tech Mahindra from 2014 to 2016, where he was involved in solution delivery and bid preparation for the Europe and Middle East regions. He also worked at Vodafone as Head of Network Operation & Projects and at Tata Teleservices as Manager of Projects & Operations, contributing to network management and operational efficiency.
Educational Qualifications
Sandeep Kumar holds a Master of Technology (M.Tech) in Electronics & Communication from Kurukshetra University, achieved between 1993 and 1995. He also completed a Bachelor of Engineering (BE) in Electronics & Communication from the Indian Institute of Technology, Roorkee, from 1989 to 1993. Additionally, he obtained a Project Management Professional (PMP) certification from the University of Pennsylvania in 2011 and completed an executive program in Program Management at the Indian Institute of Management, Calcutta, in 2023.
Key Contributions and Innovations
Sandeep Kumar has made significant contributions to the telecommunications field, including developing a lab setup for simulating problem scenarios for parameter impact analysis prior to network implementation. He established a global repair center network focusing on the USA and Europe to maintain service level agreements for repair and warranty management. He also created a service support tool for global customers to streamline complaint management.