Vivek Nigam
About Vivek Nigam
Vivek Nigam is an experienced Account Manager at STL - Sterlite Technologies Limited, where he leads the FTTH Business and focuses on expanding fiber-to-the-home services. With a background in finance and customer service, he has held various managerial roles in the telecommunications sector since 2003.
Current Role at Sterlite Technologies
Vivek Nigam serves as the Account Manager Leading Telco and Head Sales SNL at Sterlite Technologies Limited. He has held this position since 2017, contributing to the company's growth in the telecommunications sector. His responsibilities include managing key accounts and leading sales initiatives, particularly in the fiber-to-the-home (FTTH) business. He focuses on expanding Sterlite's Neutral FTTH Network, which aims to enhance service delivery and customer satisfaction.
Previous Experience at Sterlite Technologies
Before his current role, Vivek Nigam worked at Sterlite Technologies Limited as the Head of Customer Service Delivery and Strategic Alliances from 2015 to 2017. He also held the position of Head Customer Service Delivery for the FTTH Business from 2011 to 2015. His tenure at Sterlite has been marked by a focus on customer service and strategic partnerships, which have been crucial for the company's operations in the telecommunications industry.
Career Background in Telecommunications
Vivek Nigam has extensive experience in the telecommunications industry. He previously worked at Bharti Airtel Limited as Manager of Risk and Fraud Management for one year. He also held various roles at Tata Communications, including CSD Head for Mumbai and Senior Manager for Customer Service Delivery in different regions. His early career included positions at Reliance Infocomm and ICICI Bank, where he developed skills in customer service and financial management.
Educational Qualifications
Vivek Nigam holds a Bachelor of Commerce (B.Com) degree from the University of Lucknow, which he completed from 1995 to 1998. He also pursued professional studies at The Institute of Chartered Accountants of India, achieving a Chartered Accountant (CA) designation between 1997 and 2001. His educational background in commerce and accounting has provided a solid foundation for his career in business management and finance.
Skills and Interests
Vivek Nigam combines his expertise in finance with a strong understanding of customer needs to drive business growth. He has a keen interest in learning and applying technology to enhance business processes and improve customer satisfaction. His focus on integrating technology into service delivery reflects his commitment to innovation in the telecommunications sector.