Herman Hendriks
About Herman Hendriks
Herman Hendriks is a Customer Service Support Specialist with extensive experience in the medical device industry, having held various roles in technical support and project management across Europe and Asia. He has worked for notable companies such as New Brunswick Scientific, Eppendorf AG, and Azbil Telstar, and possesses certifications in Neuro-Linguistic Programming and safety management.
Current Role at Stirling Ultracold
Herman Hendriks serves as a Customer Service Support Specialist at Stirling Ultracold, a position he has held since 2020. In this role, he is responsible for providing technical support and assistance to customers across Europe. His experience in customer service and technical support enhances his ability to address client needs effectively.
Previous Experience in the Medical Device Industry
Herman has extensive experience in the medical device industry, having held various roles that contributed to his expertise. He worked as a Service Manager at New Brunswick Scientific Benelux BV from 1990 to 1997, managing operations in Benelux and Germany. Later, he was the R&D Project Manager for cold storage at Azbil Telstar from 2014 to 2017, with responsibilities spanning locations in Utrecht, Terrassa, and Shanghai. His role as Manager Technical Support at Eppendorf AG from 2012 to 2014 further solidified his background in technical support.
Educational Background and Certifications
Herman Hendriks has pursued various educational qualifications and certifications throughout his career. He studied Electro Techniek from 1973 to 1975, achieving a degree in electrical engineering. He also completed an MBO in Koeltechniek from 1982 to 1986. Additionally, he holds a certification in Neuro-Linguistic Programming (NLP) obtained from 2008 to 2009, which enhances his communication skills. He has been studying at Westpoort since 2018, achieving certifications in BHV and VCA-VOL.
Technical Skills and Expertise
Herman possesses a strong technical skill set, particularly in project management and customer service within the medical device sector. His experience includes testing and technical support, which has contributed to his comprehensive understanding of software documentation related to medical devices. His background as a Field Service Engineer at New Brunswick Scientific Benelux BV from 1987 to 1990 further adds to his technical expertise.
Career Progression and Roles
Throughout his career, Herman has held multiple roles that demonstrate his versatility and commitment to the medical device industry. After his initial role as a Field Service Engineer, he progressed to Service Manager at New Brunswick Scientific Benelux BV. He later took on the role of Technical Support Manager at New Brunswick Scientific, an Eppendorf Company, from 2009 to 2012. His brief tenure as Site Manager for Optimus Services AG in 2018 showcases his adaptability in various operational roles.