Michal Gas
About Michal Gas
Michal Gas serves as the Customer Support Lead for Enterprise at StoneEagle, where he manages an agile team and develops onboarding plans for new hires. He holds a Bachelor of Science in Business Administration from Northern Illinois University and has experience in software support and IT consulting.
Work at StoneEagle
Currently serving as the Customer Support Lead - Enterprise at StoneEagle, Michal Gas has been in this role since 2018. In this position, he manages an agile team of developers as a Product Owner, focusing on the StoneEagleAdmin (SEA) F&I administration platform. He designs dashboards in Salesforce to capture and monitor performance metrics across the Customer Success Enterprise platforms. Additionally, he acts as a liaison between technical teams and customer support on the SCS and SEA enterprise platforms, ensuring effective communication and support.
Education and Expertise
Michal Gas studied Business Administration at Northern Illinois University, where he earned a Bachelor of Science degree from 2011 to 2016. He also attended Moraine Valley Community College, focusing on General Education and Business Core Prerequisites from 2012 to 2014. His educational background provides a solid foundation for his roles in customer support and team management.
Background
Before joining StoneEagle, Michal Gas worked in various roles that contributed to his expertise in customer support and IT. He served as a Software Support Analyst at A+W Software GmbH for seven months in 2017, where he gained experience in software support. He also worked as an IT Consultant at Rush University Medical Center for one month in 2017 and completed a Community Management Internship at Walgreens in 2014.
Achievements in Team Integration
In his current role, Michal Gas creates a 90-day onboarding plan for new hires to ensure smooth integration into the team. This initiative is part of his efforts to enhance team efficiency and support new employees in adapting to the company's policies and procedures.
Knowledge Management Initiatives
Michal Gas builds a knowledge library for company policies, procedures, and software offerings. This library is designed to enhance team efficiency by providing easy access to essential information, thereby supporting the overall effectiveness of the customer support team.