Grace W.
About Grace W.
Grace W. is a Customer Success Manager at Storyboard, specializing in enhancing communication strategies for the logistics and manufacturing sectors. She holds a Bachelor's Degree in Corporate Innovation and Entrepreneurship from Indiana University and has experience in sales and business development.
Current Role as Customer Success Manager
Grace W. currently serves as a Customer Success Manager at Storyboard, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Her expertise lies in improving communication strategies for various sectors, including trucking, distribution, manufacturing, and construction. Grace's efforts aim to reduce distractions for drivers and dispatch teams, thereby improving overall operational efficiency.
Previous Experience at Storyboard
Prior to her current role, Grace W. worked as a Sales Manager at Storyboard for eight months in 2022. During this time, she contributed to the company's sales efforts and played a role in implementing strategies that supported client engagement and retention. Her experience at Storyboard has been integral to her understanding of customer needs within the logistics and manufacturing sectors.
Educational Background at Indiana University
Grace W. studied at the Indiana University Kelley School of Business, where she earned a Bachelor’s Degree in Corporate Innovation and Entrepreneurship from 2016 to 2020. This educational background provided her with foundational knowledge in business practices and innovation strategies, which she applies in her professional roles.
Experience in Sales and Business Development
Before joining Storyboard, Grace W. worked as a Sales Representative at Southern Glazer's Wine & Spirits from 2021 to 2022. In this role, she operated in St. Louis, Missouri, where she developed her sales skills and gained experience in customer relationship management. Additionally, she interned as a Business Development Intern at TTM STUDIO in Milan, Italy, for four months in 2019, further broadening her professional experience in business development.
Specialization in Logistics and Manufacturing Communication
Grace W. specializes in enhancing communication strategies within the logistics and manufacturing sectors. Her focus on employee communications aims to streamline operations and improve efficiency for drivers and dispatch teams. This specialization has allowed her to make significant contributions to various companies, particularly in the trucking and construction industries.