Pranay Pradhan
About Pranay Pradhan
Pranay Pradhan is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Almabase and SpotDraft. He holds a Bachelor's degree in Commerce with a specialization in Banking and Finance from Jain (Deemed-to-be University).
Current Role at Storylane
Pranay Pradhan holds the position of Senior Customer Success Manager at Storylane, where he has been employed since 2024. His role involves managing customer relationships and ensuring client satisfaction in a remote work environment. Pranay's experience in customer success enables him to effectively address client needs and enhance their overall experience with the company's services.
Previous Experience at Almabase
Prior to his current role, Pranay worked at Almabase for three years in various capacities. He began as a Customer Success Associate from 2020 to 2022, before advancing to Customer Success Manager in 2022. His tenure at Almabase was marked by a hybrid work model, where he focused on improving customer engagement and support.
Experience at PayPal
Pranay gained valuable experience as a Limitations Agent at PayPal from 2018 to 2019. This role involved handling customer accounts and addressing limitations placed on accounts, which contributed to his understanding of customer service in a financial technology environment. His time at PayPal lasted for nine months and was conducted on-site in Bangalore.
Educational Background in Commerce
Pranay Pradhan earned his Bachelor's degree in Commerce with a specialization in Banking and Finance from Jain (Deemed-to-be University) from 2015 to 2018. His educational journey began at Shri Bhagwan Mahaveer Jain College, where he completed his Pre University College studies in Business/Commerce from 2013 to 2015. He also attended St. Josephs Indian High School, completing his high school education from 2007 to 2013.
Early Education
Pranay's foundational education began at St. Anthony's Boys School, where he completed his primary education from 2001 to 2007. This early education laid the groundwork for his later academic pursuits in commerce and finance.