Jaclyn Nicholas
About Jaclyn Nicholas
Jaclyn Nicholas is an Account Manager at Straighterline, where she has worked since 2017. She has a background in education and customer service, having previously held positions at S3 Shared Service Solutions and Baltimore City Public Schools.
Current Role at StraighterLine
Jaclyn Nicholas has been serving as an Account Manager at StraighterLine since 2017. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her tenure at StraighterLine has allowed her to engage with various stakeholders and contribute to the company's growth in the edtech sector. The position is based in Baltimore, Maryland, where she has developed a strong understanding of the needs of students and educational institutions.
Previous Experience at StraighterLine
Before her current role, Jaclyn Nicholas worked at StraighterLine as the Assistant to the Chief Operations Officer from 2015 to 2017. In this position, she supported the COO in various operational tasks and contributed to the efficiency of the organization. This experience laid the groundwork for her transition into account management, enhancing her skills in client relations and operational processes.
Educational Background
Jaclyn Nicholas studied at the University of Pittsburgh, where she earned a Bachelor of Arts degree in History from 2008 to 2012. Her education provided her with a strong foundation in critical thinking and analysis, which she applies in her professional roles. The knowledge gained during her studies has contributed to her understanding of the educational landscape.
Early Career Experience
Jaclyn Nicholas began her career as a Teacher at Baltimore City Public Schools from 2012 to 2014. This role involved educating students and developing lesson plans, which helped her build communication and leadership skills. She later worked as a Faculty Advisor at Envision Experience in 2014, where she provided guidance and support to students in a learning environment.
Previous Role at S3 Shared Service Solutions
In 2015, Jaclyn Nicholas worked as a Member Service Representative at S3 Shared Service Solutions, LLC for eight months. During her time there, she interacted with members and addressed their inquiries, gaining valuable experience in customer service and support. This role contributed to her understanding of client needs and service delivery.